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| We've included answers to some of our more frequently asked questions. If the information you're looking for isn't addressed, please free to call us. Our toll free number is 1-888-534-7644. If you're calling from Oahu, the number to call is 732-7385. A Leis of Hawaii representative is available daily from 7 am - 7 pm, HST. |
| Attractions |
Magic of Polynesia |
| Q: | Does the seating differ between Dinner and Cocktail? |
| A: | When creating the $7.5 million showroom, we took into consideration the viewing for all guests. All seats have great visibility and all are at the same price whether you sit in Row 1 or Row 20. The capacity of the showroom is 700. |
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| Q: | Is the show during dinner? |
| A: | The dinner is served first so there are no interruptions by our wait staff. Dinner Seating starts at 5pm, Dinner served 5:30pm and ends at 6:30pm. Show starts at 6:30pm. |
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| Q: | Is the showroom wheelchair accessible? |
| A: | Guests requiring wheelchair accessible seating are seated on the main floor. When making your reservations, please notate your requirements. |
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| Q: | Is it the same show everyday? |
| A: | The Magic of Polynesia Show runs daily with two performances nightly. The show stars John Hirokawa, but to give John the night off, Michael Villoria performs on Sundays and Mondays. |
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Captain Beans’ Cruises |
| Q: | Who is Captain Bean? |
| A: | Captain Beans grew up in Santa Monica, CA around the water. From the time he was in college he was sailing to Mexico every chance he got. Eventually set his sights on sailing to the South Pacific. However, when his vessel stopped in the tiny town of Kailua-Kona on the coast of the Big Island of Hawaii he instantly fell in love with the local people and the marine life in the area so Captain Beans decided to sail no further. He developed and sailed several vessels and today the double-hulled Polynesian canoe, Tamure operates under the proud name of Captain Beans' and is known the world over as "The flashy canoe with the friendly crew". |
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| Q: | What is the children's price for this cruise? |
| A: | We don't list one on the product description page because this cruise is restricted to guests 21 years and older. |
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| Q: | Is this a "booze cruise"? |
| A: | Although all beverages are included in the admission price, a sail on Captain Beans' is much more than a "booze cruise". We like to think of it as the warmest Polynesian hospitality this side of Polynesia! |
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Ali'i Kai Catamaran |
| Q: | How should we dress for the Dinner Cruise? |
| A: | The atmosphere is casual and fun! The Ali'i Kai is an open-air vessel so we suggest wearing a light jacket or sweater, as sometimes the ocean breezes are cool. |
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| Q: | What is the seating like? |
| A: | Whether you select the standard buffet or the Plumeria menu, you'll be seated at tables with other guests. |
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| Q: | Is there a drinking age on the boat? |
| A: | The 21-year-old drinking age is strictly enforced on the Ali'i Kai. ( Remember to bring your I.D. :) |
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| Q: | Will the transportation take us back to our hotel after the cruise? |
| A: | Return transportation to your point of pick up is provided but when the cruise is over the night is still young so we suggest you purchase the Moonlight and Magic Pass from the Sight 'n Sea Program. - It includes the Ali'i Kai Dinner Cruise followed by the Magic of Polynesia Cocktail Show! Read all about it under 'Hot Deals'. |
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Polynesian Cultural Center |
| Why isn't the Cultural Center open on Sundays? |
| Will we be able to see it all in one day? |
| Is there a lot of walking? |
| Q: | Why isn't the Cultural Center open on Sundays? |
| A: | The Polynesian Cultural Center is operated by the Church of Jesus Christ of Latter Saints and respects Sunday as their Sabbath. That is also why no alcohol service or caffeinated beverages are provided. |
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| Q: | Will we be able to see it all in one day? |
| A: | The Center opens at 12:30 daily and we recommend being there no later than 2:00pm to have time to visit all of the villages before the dinner hour. |
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| Q: | Is there a lot of walking? |
| A: | The Center is spread out over 42 acres. There is some area for seating at each of the villages and we also have a limited supply of wheel chairs available ($20 deposit required/ $15 refund upon return). Reservations are recommended. |
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Sight 'n Sea |
| Q: | What is the Sight 'n Sea program? |
| A: | The Sight 'n Sea program consists of 3 packages well suited for any Hawaiian vacation. Based on the duration of your vacation, each one of these packages is designed to give you substantial savings in time and money. Our packages include a wide range of choices from island motorcoach tours and sight seeing to cruises and nighttime shows. |
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| Q: | How do I get my Pass? |
| A: | You'll receive your Pass at the first event on your Itinerary. |
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| Q: | Can I change the itinerary? |
| A: | After the initial reservation is made, every modification will be dealt with on a space available basis as long as it falls within the effective dates of the pass. |
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Sight Seeing Tours/Excursions |
| Q: | If I take a One-Day tour from Oahu, will I be getting the same tour as the one I would take if I was staying on the other island? |
| A: | Each island has some tours that are only offered from that island
but each of the One-Day tours offered from Oahu is the same as the tour
offered on the neighbor-island just like the Stars & Stripes Tour
offered from the neighbor-islands to Oahu is the same. 1-Day Hawaii/Grand Circle Island = Hawaii-Grand Circle Island 1-Day Hawaii/Volcano Special = Hawaii-Volcano Special 1-Day Maui/The Valley Isle = Maui - Magnificent Maui 1-Day Maui/Hana Adventure = Maui- Heavenly Hana Adventure 1-Day Kauai/The Garden Isle = Kauai - Waimea Canyon/Fern Grotto |
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| Q: | What do we need to bring with us when we go on a tour? |
| A: | If you're going on a tour to a neighbor-island you will be REQUIRED to show a picture I.D. to board the plane, other than that, what you bring is up to you. - There are no restrictions on photo taking or video taping and although the price for all admissions is included with your tour, it's a good idea to have some cash for souvenirs, meals and snacks. We also recommend wearing comfortable shoes and having a light sweater or jacket with you. - The buses are cool and if your destination is Haleakala or Waimea Canyon a jacket is a MUST. |
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| Q: | How will we know what gate to go to, etc.? |
| A: | A Leis of Hawaii representative will meet you at the airport upon departure and arrival to make sure you make your connection. |
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| Q: | Will there be a lot of souvenir shopping or mostly sightseeing? |
| A: | The tours on Maui and Oahu have great opportunities for shopping and there are souvenir shops in the volcano area on the Big Island but shopping on Kauai is very limited. |
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| Q: | If we get to another island and decide we'd like to stay overnight, is that possible? |
| A: | The One-Day tours are designed to give you a complete tour of the area described and they are ticketed for return the same day. If you're interested in exploring more on the neighbor-islands, we invite you to visit our Overnighter's section for options. |
| Q: | What if we aren't staying in a hotel and want to take a tour? |
| A: | Many of our visitors stay with friends or family during their vacation. You may be dropped off or drive to the closest pick up point to join the tour. |
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Germaines Luau |
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| Q: | What if it rains? |
| A: | It seldom rains at the luau site but a passing shower can make it chilly so we suggest bringing a jacket or a lite sweater. If heavy rain is in the forecast, the luau will be cancelled and guests will be notified. |
| Q: | Is this the luau where you can sit on the sand? |
| A: | There is a limited amount of mat seating next to the stage provided on a first come, first serve basis. All other guests are seated on picnic tables facing the stage. |
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Leis of Hawaii offers Roberts Overnighters |
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| Q: | How far in advance do I need to make the reservations? |
| A: | We specialize in last minute reservations. - They can even be made on the same date of travel! Of course we would always recommend booking in advance for greater selection and availability. |
| Q: | How and when do I pay for my tickets? |
| A: | Payment is required 72 hours prior to travel (or immediately if booking in a shorter window of time and some holiday periods require payment 7 days in advance.) Payment is accepted via: ( Visa or Master Card). |
| Q: | How do I pick up my tickets? |
| A: | There are 3 options:
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